Refund policy

Return and Refund Policy 

Condition of our items

We pride ourselves on selling items that are in good to excellent condition. However, please remember that these are pre-loved items, and as such may hold minor flaws. We strive to photograph all items true to colour, and to highlight any minor flaws the item may hold. 

Size and fit

We provide measurements for each item lying flat, and any additional sizing information that may be useful to the buyer that gives an indication of size.

Returns

Your online purchase may be returned within 14 days provided the product is returned in original condition and a receipt is provided if change of mind occurs. Dear Little Panko takes immaculate reference photos and will compare the condition of the returned product to the reference photos for all returns. Merchandise must be returned in original condition with your invoice and completed returns slip (see below for instructions). 

Faulty items

Pre-loved items may already have minor faults and will be photographed and identified by Dear Little Panko. If the customer identifies a fault that has not been photographed/identified by Dear Little Panko, then the item may be considered faulty. A faulty item must be returned to Dear Little Panko for assessment, and following the assessment, may be repaired or refunded on a case by case basis. We reserve the right to repair if possible.

How to return your purchase

  1. Complete our returns form and email a copy of your completed form to hello@dearlittlepanko.com.au with the title ‘DLP return’
  2. Take your item to any post office and return it to the Dear Little Panko address. We strongly suggest that you use a postage that has a tracking number. Our returns address:

Dear Little Panko
Parcel Collect 10230 09117
186-188 Smith Street
COLLINGWOOD 3066
Victoria, Australia


A note on cost:

  • Costs will vary depending on your location and the weight of the package
  • Please ensure you pack with care to avoid product damage. Postage costs for returned items are the responsibility of the customer, which includes any product on which duty and tax was paid; Dear Little Panko will be unable to refund these fees
  • For returned faulty items that are assessed by Dear Little Panko and found to be faulty, the postage fee cost will be refunded to the customer for the amount charged by their post office. The customer must provide a receipt for the postage cost.